Terms and Conditions

If your legal department would like to discuss these terms and conditions, please call us +1 888 505 5310

Quote
  • An official quote shall be in writing.
  • The official quote will be based on documentation supplied by the customer.
  • The word count, or volume of additional document services may be electronically determined.
  • On jobs costing over $2500, the official quote is considered accepted once it is signed, dated, and returned to Language Department.
Delivery
  • Your translated documents will be returned in the same file format as Language Department received them.
  • Your translated documents will be delivered via e-mail, regular mail (for certified content) or secure web portal.
  • Delivery date estimate is based on the receipt date of your source documents and acceptance of the transaction.
  • Language Department requires a written change order to change the scope of the project.
  • Language Department may assess an additional fee and extend the estimated delivery date upon receipt of a written change order.
Payment
  • The project will be invoiced on the project completion date and payment is due within 30 days of the project completion date unless otherwise specified.
  • Outstanding balances beyond 30 days of the project completion date will result in a minimum change of $25 or a maximum charge of 1.5% of the outstanding balance. This fee will occur every month that an outstanding balance remains.
  • Payment for a completed project is due within 30 days of the original completion date, despite a request for translated work improvement has been submitted, unless the amended delivery date extends beyond the original 30-day payment due date, then payment is due upon delivery.
  • All cancellations must be in writing.
  • In the event the customer cancels the project, the customer must reimburse Language Department in the amount of the actual costs incurred by Language Department. This payment is payable no later than 14 business days from the delivery of the cancellation notice.
Quality Assurance
  • The customer has 15 calendar days to inspect the translated work and provide a written request for translated work improvements.
  • Upon receipt of a written request for translated work improvements Language Department will assign a reasonable amended delivery date.
  • Translated work improvement requests must be in writing and must be based on dissatisfaction of the appearance, vocabulary, or grammar based on the original or approved amended documents and supplied to Language Department.
Associations
  • ISO-17100 Compliant
Additional Terms and Conditions

Force majeure. Language Department is not liable for any loss or delay of services due to force majeure or unforeseen, temporary frustrations not caused by Language Department and beyond its reasonable control, in particular strikes and lockouts as well as breakdown of communication networks and gateways of other operators.

Limitation of liability. Language Department shall not be liable for any indirect, incidental, special, consequential or punitive damages whether arising in an action (including without limitation loss of revenue, use, profits, data, or goodwill or costs of procuring substitute services) for breach of contract, tort or any other cause or theory of liability, related to or in connection with these T&C or the use of the site. Language Department and the Client have agreed that these limitations will survive and apply even if any limited remedy specified in these T&C is found to have failed of its essential purpose. The Client agrees and acknowledge that the total amount of Language Department’s liability, if any, for any and all claims, causes of action, losses, damages, or judgments arising out of or related to this agreement or the services shall not exceed USD 5,000.00 without regard to the nature of the claim, losses or damages incurred.

Indemnification. The Client agrees to protect, defend, indemnify and hold harmless Language Department, its owners, affiliates, subsidiaries, parents, shareholders, officers, directors, agents, employees, assigns and representatives (“we” or “us” for purposes of this section), from and against any and all claims, losses, liabilities, causes of action, judgments, penalties, costs, damages and expenses (including attorneys’ fees, litigation costs and expenses) incurred by us, including, without limitation, any claim for personal injury or property damage arising from or related to the Client’s violation of: (a) this Agreement, including the representations and warranties made herein; (b) any rights of a third party right through the use of the Services; (c) the collection, storage or use and/or transfer of data; or (d) any applicable law or government regulation.

Language Department makes every effort to maintain the confidentiality of the transmitted texts according to the current state of the art. However, due to electronic data communication, Language Department cannot guarantee 100% confidentiality. Language Department recommends transmitting the documents to be worked on via its secured SSL order portal. The confidentiality, integrity and availability of the documents cannot be guaranteed if they are transmitted by other electronic means (e.g. email). Language Department disclaims all liability in connection with the unsecured transmission of documents.

Language Department also makes every effort to examine the electronic data communication for any viruses or sabotage programs according to the current state of the art. However, 100% protection against viruses or sabotage cannot be guaranteed even when applying due diligence. The Client is expressly advised of the remaining residual risk.

Thank you for choosing Language Department.